Politique de remboursement

Return & Refund Policy

Effective Date: July 17, 2026

Welcome to Softvyx. We are committed to providing high-quality digital software and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Overview

Softvyx sells digital software products that are delivered through instant download after successful payment. Because our products are digital and accessible immediately, special conditions apply to returns and refunds.

2. Refund Eligibility

We offer refunds at no additional cost under the following circumstances:

You purchased the same product more than once by mistake.
You were charged incorrectly.
The product cannot be downloaded due to a verified issue on our side.
The software key or download provided is invalid or does not function as described, and our support team is unable to resolve the issue.

Refund requests must be submitted within 14 days of the purchase date.

3. Non-Refundable Situations

Refunds may not be granted in the following cases:

You changed your mind after completing the purchase.
Your device or operating system does not meet the software requirements.
You no longer need the software.
You purchased the wrong product without contacting us before completing your purchase.
The software has been successfully downloaded, activated, or used, unless required by applicable consumer protection laws.

4. Returns

Since all products sold by Softvyx are digital software delivered through instant download, physical returns are not required.

If a refund is approved, there is no return fee or restocking charge.

5. How to Request a Refund

To request a refund, please contact our support team with:

Your order number
The email address used for the purchase
A description of the issue
Any relevant screenshots or error messages (if applicable)

Email: support@softvyx.com

Phone: +44 7577 021901

Our support team will review your request and respond as quickly as possible.

6. Refund Processing

Once your refund is approved:

Refunds will be issued using the original payment method.
Payments made by Credit Card or PayPal will typically be refunded within 5–10 business days, depending on your payment provider or bank.

7. Payment Methods

We currently accept the following payment methods:

Credit Card
PayPal

8. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: softvyx.com